This Privacy Policy applies to Adarsh Tours & Travels Pvt Ltd ("we", "us", or "our"), operating the website adarshtoursandtravels.com and providing cab and tour services from Pune, Maharashtra. By using our website or contacting us, you agree to the practices described in this policy.
1. Information We Collect
We collect only the information needed to provide and improve our cab and tour services:
- Contact details: Your name, mobile number, and email address (email is optional).
- Trip details: Pickup location, drop location, travel date, vehicle preference, trip type, and any special requirements you share with us.
- Communication records: Messages sent through our booking form, WhatsApp, or phone calls.
- Basic website usage data: Pages visited, referral source, and device type — collected via standard server logs. We do not use third-party analytics trackers.
We do not collect payment card details. All payments, if any, are handled in cash or through direct bank transfer arranged separately.
2. How We Use Your Information
- To confirm and manage your cab or tour booking.
- To contact you (via call or WhatsApp) regarding your booking enquiry, trip updates, or changes.
- To provide an accurate price quote based on your trip details.
- To improve our services and respond to feedback.
We do not use your information for automated profiling, targeted advertising, or any purpose unrelated to your travel request.
3. WhatsApp Communication
Our booking forms and contact forms open WhatsApp with your trip details pre-filled. By submitting a form and clicking "Continue on WhatsApp" or "Get Quote on WhatsApp", you consent to initiating a WhatsApp conversation with Nitin Khose (+91 97307 92192) using the information you provided. WhatsApp messages are subject to WhatsApp's own Privacy Policy.
4. Sharing of Information
We do not sell, rent, or trade your personal information to any third party. Your details are shared only in the following limited circumstances:
- Our driver: The assigned driver receives your name, contact number, and pickup/drop details to complete your trip.
- Legal obligation: If required by law, court order, or government authority in India.
We do not share your data with marketing companies, data brokers, or social media platforms.
5. Data Retention
We retain your booking and contact information for up to 3 years from your last interaction with us. This allows us to assist with repeat bookings and resolve any disputes. After this period, records are deleted or anonymised.
6. Data Security
Our website is served over HTTPS (TLS encryption) to protect data in transit. Booking enquiries received via WhatsApp are end-to-end encrypted by WhatsApp. We restrict access to customer records to Nitin Khose (owner) and do not store records on publicly accessible systems.
No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
7. Cookies
Our website uses no tracking cookies, advertising cookies, or analytics cookies. We may use a single session cookie for basic website functionality (e.g., mobile menu state). No cookie consent banner is required as we do not use third-party or persistent tracking cookies.
8. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information (subject to any legal retention obligations).
- Opt-out: Ask us to stop contacting you for follow-up enquiries.
To exercise any of these rights, contact us using the details in Section 10 below. We will respond within 7 business days.
9. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.
10. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, contact:
- Name: Nitin Khose
- Business: Adarsh Tours & Travels Pvt Ltd
- Phone / WhatsApp: +91 97307 92192
- Address: Shop No.3, Pune-Solapur Highway, Manjari BK, Pune 412307, Maharashtra, India
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website or services after an update constitutes acceptance of the revised policy. For significant changes, we will make reasonable efforts to notify active customers.